Why Do I Need Alarm Maintenance?
Alarm maintenance is vital to ensure continuous integrity and reliability of the system. Without regular alarm maintenance, over time, components may start to fail, potentially causing false alarms and leaving areas of your home unprotected. With regular maintenance, our technicians will visit you annually to carefully check each component to avoid a problem. A well maintained alarm offers a high level of protection and is favored by homeowners, many of whom offer lower premiums and cover you in the event of an accident.
Maintenance and care of your systems
YOUR VACO COMMUNICATION SERVICE
Every system installed is accompanied by a VACO service contract. This convention gives you the peace of mind that the alarm system will do its job to protect and deter 24 hours a day, 7 days a week, 365 days a year.
Do I need to have a service contract?
With VACO, yes. Our policy is that every system we sell is accompanied by a service contract.
CCTV maintenance
If you have a CCTV system installed at home, VACO will also be entitled to regular CCTV maintenance and CCTV maintenance as part of this particular CCTV service contract.
CONTRACTUAL BENEFITS
An annual alarm maintenance visit by a fully qualified VACO technician who will maintain your alarm and replace any components to maximize its performance in the coming year (spare parts and consumables will be charged under contractual terms, require two visits per year).
A 4-hour priority response to non-contracted customers (alarm systems).
Privileged call rates for our technicians (under contractual terms).
Access to remote technical support.
Alert when your next alarm maintenance visit should take place.
A history of your system will be saved and available to you.
A regular alarm maintenance record in case of insurance.
Constant advice from our teams on how to protect your home.
PAYMENT DEDUCTION
Our Service Contracts are paid at Direct Charge, allowing you to distribute the annual cost over 12 equal monthly payments. Direct debit is the easiest, safest and hassle-free way to pay. Your contract will be automatically renewed every year, ensuring that you are always covered and entitled to the above benefits.